WHAT PERSONAL INFORMATION WE COLLECT
As part of your interaction with R.E. Whittaker, we may collect personal information such as your name, mailing address, phone number, e-mail address, credit card number, billing and/or shipping information, as well as your age, personal interests and product preferences. While using the Site, we may ask that you provide personal information when, for example, you:
- Purchase products or services
- Set up an account online
- Schedule a delivery
- Contact us with a question or concern
- Participate in other activities with R.E. Whittaker
HOW WE MAY USE YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services or information
- Tracking and confirming online orders
- Delivering products
- Providing customer services
- Offering new products and services
- Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
- Conducting research and analysis
- Sending marketing communications
- Performing other business activities as determined by R.E. Whittaker
SHARING OF PERSONAL INFORMATION
R.E. Whittaker does not sell or rent your personal information to third parties. However, R.E. Whittaker may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Fulfilling customer orders
- Sending marketing communications for R.E. Whittaker
- Delivering packages
- Servicing products
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on behalf of R.E. Whittaker
- Processing credit card payments
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
CHOICES REGARDING YOUR PERSONAL INFORMATION
Once you provide your personal information, we may use it to send you offers, promotions, and other marketing and customer experience content.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
- Follow the directions on a marketing e-mail or direct mail marketing communication you receive from us.
- Call 1-800-422-7686 with your request and current contact information.
- Send an e-mail with your request and current contact information to: email@example.com.
- Send a letter with your request and current contact information to:
Attn: Customer Service
302 S. Croton Avenue
New Castle, PA 16101
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
R.E. Whittaker will take the appropriate steps to modify your preferences with respect to our marketing communications, but it may take some time to process your request.
Consequently, until your requested change takes effect, you may still receive marketing communications from us.
SECURITY OF YOUR PERSONAL INFORMATION
R.E. Whittaker uses reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. However, R.E. Whittaker cannot ensure or warrant the security of any information you transmit to us.
WHAT ARE “COOKIES” AND HOW DO WE USE THEM?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. However, cookies create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
COLLECTION OF CHILDREN'S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways: Call: 1-800-422-7686 Send a communication to: firstname.lastname@example.org Send a letter to:
Attn: Customer Service
302 S. Croton Avenue
New Castle, PA 16101
Last revision date: March 17, 2009
California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of the information disclosure provided by R.E. Whittaker pursuant to Section 1798.83 of the California Civil Code, please contact email@example.com